We Respect Your Privacy

Racetape Pty Ltd respects the privacy of all its customers and business contacts, and is committed to safeguarding the personal information that you provide to it.

This Privacy Policy also outlines our approach to online privacy issues (at clause 6 below). Please read this Privacy Policy carefully as usage of our website is conditional upon you agreeing to be bound by it.

“Personal Information”:

Personal information as referred to in this policy refers solely to information which may be deemed “personal” by ordinary uses (e.g. your name and or registration details of your car if provided) and further includes any information that could be used to identify and/or contact you as an individual or legal entity.

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1. What Personal Information Does RACETAPE.COM.AU Collect?

In the course of providing our products and service to you, RACETAPE.COM.AU may collect personal information about you. Personal information is information or opinion about an individual whose identity is apparent, or can reasonably be determined, from the information or opinion.

The types of personal information that RACETAPE.COM.AU collects will depend on the nature of your dealings with us. RACETAPE.COM.AU collects personal information from:

·  Our customers

RACETAPE.COM.AU may collect personal information about you when you open an account with us. This personal information we collect may include your name and address, and if you open an account with us, other contact details. As outlined at clause 2, RACETAPE.COM.AU needs this information in order to provide customers with its products and services. RACETAPE.COM.AU may collect other personal information from you (eg date of birth and occupation) in order to help RACETAPE.COM.AU develop and modify our systems to better suit its user base.

·  Potential customers

If you request information from RACETAPE.COM.AU (eg by using the RACETAPE.COM.AU website or email enquiry service) we may collect your contact details.

·  Business Contacts

RACETAPE.COM.AU may collect contact information from people with whom it does business (eg contact people in regulatory bodies, external service providers and the automotive industry). If you are a “business contact” of RACETAPE.COM.AU, we may collect business contact information about you including your name, your position and the organisation you work for, your business telephone and fax number and your email address. As noted above, RACETAPE.COM.AU’s handling of business contact information is discussed at clause 7.

RACETAPE.COM.AU only collects personal information if it is needed for the business purposes described in this privacy policy.

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2. How is Personal Information Used?

If you are a customer, the personal information collected about you by RACETAPE.COM.AU is used for the purposes of establishing, administering, operating and maintaining your account with us.

If we don’t collect personal information from you, we will not be able to provide our products and services to you, or provide you with other information you have requested.

From time to time we may also use personal information about customers and potential customers to inform you about RACETAPE.COM.AU products, services or promotions. If at any time you no longer wish to be notified about new RACETAPE.COM.AU products, services or promotions, please let us know. Our contact details are set out in clause 8 of this Privacy Policy.

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3. Will Personal Information be Given to Anyone Else?

Personal information may be disclosed by RACETAPE.COM.AU in the following circumstances:

·  Outsourcing

Personal information collected by RACETAPE.COM.AU may be disclosed to third parties to whom RACETAPE.COM.AU contracts out specialised functions (eg IT systems support, registry services or mail house functions). If RACETAPE.COM.AU does disclose personal information to third party contractors under outsourcing or contracting arrangements, RACETAPE.COM.AU takes reasonable steps to ensure that those third parties:

• comply with the NPPs when they handle your personal information; and
• are authorised only to use personal information in order to provide the services or to perform the functions required by RACETAPE.COM.AU.

·  Disclosures required or permitted by law

Otherwise, RACETAPE.COM.AU will only disclose personal information if you consent, or if this is required by law or otherwise permitted under the Privacy Act. RACETAPE.COM.AU does not sell, rent or trade personal information about you to or with third parties.

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4. Security of Personal Information

RACETAPE.COM.AU takes reasonable steps to ensure the security of your personal information from such risks as unauthorised access, loss or misuse.

·  Online security

All information transmitted to the RACETAPE.COM.AU website is stored securely (to the extent possible using existing technology). When you are online, your security is protected through your use of a User ID and a secure site Log On password. A Trading password must also be entered each time you place an order to buy or sell. All communications with RACETAPE.COM.AU are secured through user authentication and 128-bit enabled data encryption. To ensure ongoing security, we encourage customers to change their password regularly.

·  “Offline” security

We utilise “state–of–the–art” technology and systems to prevent unauthorised access to the information we hold.

Our IT systems are password restricted and comply with relevant security standards. Personal information provided to us in “hard copy” written form is usually imaged and stored electronically in our secure database (this enables the paper originals to be destroyed). If personal information is held in paper files prior to imaging, it is stored in locked compactuses or filing cabinets. In all cases, access to the personal information we hold about you is restricted to authorised personnel. We take steps to ensure that our staff understand that they must protect your privacy.

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5. Access and Correction

·  Access

If you are a customer, you already have the right to access your account information at any time, simply by logging into the website. However, you should be aware that there are now new rights of access to personal information under the Privacy Act. 

Under NPP6, you have the right to request access to the personal information which RACETAPE.COM.AU holds about you (although there are some exceptions to this). You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date. 

If you wish to exercise your right under the Privacy Act to seek access to the personal information that RACETAPE.COM.AU holds about you, we ask that you contact RACETAPE.COM.AU, using the contact details set out in clause 8 of this Privacy Policy. 

To summarise, in the first instance, RACETAPE.COM.AU will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files (i.e. where the relevant documents have not yet been imaged), and which we may use on a day-to-day basis. 

To provide you with access to your personal information, RACETAPE.COM.AU will ordinarily provide you with a copy of the relevant personal information (ordinarily, a print-out from a database or a photocopy of personal information recorded only in paper form). If personal information about you (for example, your name and address) is duplicated across difference databases or paper files, we will generally only provide you with one printout of this information, rather than multiple printouts. RACETAPE.COM.AU will not charge you for the cost of providing this type of access to these current records. If the personal information we collected about you has been de-identified such that we can no longer identify this information as being about you, you will not be given access to the de-identified information. 

Generally, RACETAPE.COM.AU will endeavour to acknowledge your request for access within 14 days, and to provide you with access within 30 days of the date of receipt of your request. 

For legal and administrative reasons, RACETAPE.COM.AU may also store records containing personal information in its archives. These archives include the images of the hard copy documents described at clause 4 above. You may seek access to these records held by RACETAPE.COM.AU which are not current records, but if you do, please be aware that it may take time to locate these records and we may not be able to respond to your request within 30 days of its receipt by us.

·  Correction

After we have provided you with access, if you are of the view that the personal information we hold about you is not accurate, complete or up to date, please let our Privacy Officer know. Please use the contact details set out at clause 7 below.

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6. Online Privacy Issues

·  Online collection of personal and non-personal information

As outlined in the introduction to this policy, RACETAPE.COM.AU may collect personal information through our website.

RACETAPE.COM.AU may collect non–personal information from you by your use of the website. For example, we might track information about the date and time you access our site, the type of web browser you use, and the website from which you connected to our site. Generally, we do not collect information which personally identifies you.

Rather, this information is collected in an aggregate form, e.g. the number of users using different types of web browsers. RACETAPE.COM.AU does not match any personal information we have collected about you with the anonymous navigation and other non-personal information which we collect when you visit our website.

·  Use of information collected online

Generally, RACETAPE.COM.AU uses and discloses personal information collected online in the same way as it uses and discloses information collected offline. If we need to disclose personal information about you which we collect online, we will make this clear in the relevant online application form.

·  Links to other websites

Sometimes our website contains links to third party websites for your convenience and information. When you access a non-RACETAPE.COM.AU website, please understand that RACETAPE.COM.AU is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

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7. Business Contact Information

Sometimes RACETAPE.COM.AU will need to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with which we deal, such as a stockbroker or financial adviser. RACETAPE.COM.AU’s policy is to only use personal information collected from a non-customer for the main business purpose for which it was collected.

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8. How to Contact RACETAPE.COM.AU

The RACETAPE.COM.AU Privacy Policy may change from time to time. The RACETAPE.COM.AU Privacy Policy will be made available to anyone who requests it, whether at our offices or through our website.

If you have any questions or comments about the RACETAPE.COM.AU Privacy Policy, or if you wish to make a complaint about how RACETAPE.COM.AU has handled personal information about you, please contact us: